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Our Commitment to Safer Gaming

Gambling is a form of entertainment that involves financial risk, and it should never be seen as a way to generate income. The majority of people play within their means and treat it as a leisure activity, but for some, the activity can become a problem. AmunRA recognises that for certain individuals, the risk of harm exists and we are committed to providing the tools necessary to keep that risk manageable.

We believe that players should always have control over how much they spend and how long they play for. This means having straightforward access to account settings where you can set firm boundaries on your activity. We also provide information about where to go for professional help if you feel that your play is becoming difficult to control. These measures are standard across the industry but we take them seriously in our daily operations.

Our policies are designed to prevent harm before it happens rather than reacting after a player has suffered significant losses. This involves proactive checks and allowing players to set limits that are enforced automatically. If you have already set a limit, we cannot override it on your behalf. This is a deliberate feature designed to protect you from yourself during moments of impulse.

We also ensure that our marketing communications do not encourage excessive play or imply that wins are guaranteed. We avoid targeting individuals who are known to be on self-exclusion registers and we check our promotions against our responsible gaming standards. If you have any concerns about how these tools work in practice, our support team is available to explain the details without pressure.

Recognising Problem Play

Problem gambling does not always present in obvious ways, but there are consistent behavioural patterns that suggest play is becoming an issue. It often starts as a way to cope with stress or boredom, but it can escalate to chasing losses or hiding activity from friends and family. Recognising these signs early allows you to use our tools before the situation worsens.

Common Indicators of Harm

If you find yourself gambling with money that was set aside for essential bills or rent, this is a clear warning sign. Similarly, borrowing money from others to fund your play indicates that your losses have exceeded your budget. These are not signs of bad character but indicators that the activity has moved beyond entertainment.

IndicatorDescriptionAction
Chasing lossesTrying to win back money lost in previous sessionsUse deposit limits
Concealing playHiding your activity from family or friendsTake a time-out
Neglecting dutiesMissing work or social obligations due to gamblingContact support

Another sign is the inability to stop once you have started, even when you have set a strict time limit. If you feel irritable or anxious when you are unable to gamble, this suggests a psychological dependency. Finding it hard to stop once started is particularly common and often leads to spending more time and money than intended.

  • ✓Gaming to relieve feelings of helplessness, guilt or anxiety
  • ✓Lying to others about the amount of money spent
  • ✓Feeling restless when trying to cut down on play

If you recognise one or two of these signs, it does not necessarily mean you have a severe addiction. However, it is a strong reason to take action now. You can use the account tools below to set limits, or contact a specialist organisation for advice. It is better to intervene early than to wait until financial or emotional damage has occurred.

Account Limits and Controls

We offer a range of account limits that allow you to control your spending and playing time. These include deposit limits, loss limits, stake limits and session reminders. They are set directly within your account settings and can be adjusted according to your needs. Once you decide on a limit, it stays in place until you choose to change it.

Setting Your Boundaries

A deposit limit prevents you from adding more money to your account than you have allowed. This is often the most effective tool because it stops funding before it enters the system. You can also set a loss limit which caps the net amount you can lose over a specific period. These are separate controls that work together to protect your finances.

LimitWhat it capsWhen it applies
Deposit LimitTotal funds addedDaily, weekly, monthly
Loss LimitNet losses incurredDaily, weekly, monthly
Stake LimitMaximum bet sizePer game session

It is crucial to understand that reductions to your limits take effect immediately. This means that if you set a deposit limit of €20, you cannot deposit above that amount straight away. However, increases to your limits are subject to a cooling-off period to prevent impulsive decisions. This delay is a mandatory safety feature.

Cooling-Off Periods

If you wish to increase a deposit limit, you must wait 24 hours after the request is submitted. During this time, the limit remains at its previous lower value. This prevents you from raising your limits during a gambling session when you might be emotionally compromised. The system enforces this delay strictly to ensure your protection.

  • ✓Session reminders alert you when a set time has passed
  • ✓Reality checks pop up periodically to confirm you wish to continue
  • ✓Wagering limits cap the total amount you can bet per session

Time-Outs and Self-Exclusion

If you feel that you need a break from gambling, we offer time-out options that temporarily suspend your access. This is a short-term measure that allows you to step away for a set period without closing your account permanently. It is useful if you feel your play is becoming unmanageable for a short time.

Short Term Breaks

A time-out lasts for a duration you choose, ranging from 24 hours up to several weeks. During this period, you cannot deposit funds or place bets. Your account remains open, but it is restricted from initiating any gambling activity. You can request to return to normal play only after the chosen period has ended.

ActionDurationReversibility
Time-Out24 hours to 6 weeksAutomatic at end
Self-Exclusion6 months to 5 yearsNo early lift
Account ClosureImmediateFinal

Self-exclusion is a longer-term commitment that closes your account for a minimum of six months. Once you request self-exclusion, you cannot lift it early even if you change your mind. This is a deliberate design choice to prevent you from acting on impulse during a recovery period. Your marketing communications will also cease immediately upon activation.

Long Term Protection

If you choose to exclude yourself, your balance will be returned to you via the withdrawal method used during your last transaction. You will not be able to log in to your account until the exclusion period expires. We also work with industry-wide exclusion schemes to ensure you are blocked from other operators. This ensures that a decision made here is respected elsewhere.

  • ✓Self-exclusion cannot be reversed early for any reason
  • ✓Marketing emails and bonuses are removed automatically
  • ✓Third-party blocks are activated to prevent new registrations

Reviewing Your Activity

Reviewing your play history is a routine practice that helps you stay aware of your spending and time investment. You can access a full transaction history and session breakdown from your account dashboard at any time. This data allows you to see exactly how much you have wagered, won and lost over a specific period. It provides an objective record that removes guesswork from the process.

When reviewing your activity, look at the aggregate totals rather than individual wins or losses. A single big win can mask the fact that you have been losing consistently over the rest of the week. We recommend checking your monthly total every few weeks to get a clear picture of your financial position. This habit helps you spot trends before they become problematic.

It is also useful to review the length of your sessions to see how long you are spending on the site. Long sessions often correlate with higher spending, even if the individual bets are small. If you notice that your play time is increasing without a corresponding increase in entertainment value, this is a signal to reduce your frequency. The goal is to maintain control over your time as well as your money.

Finally, consider using the downloadable statements feature if you need to track your play for personal reasons or tax purposes. These documents provide a formal record of your account activity that you can keep for your own reference. Having this data available means you are never reliant on memory when assessing your behaviour. It is a practical tool for maintaining transparency.

Protecting Minors from Harm

We are strictly committed to ensuring that only adults can access our gambling services. The minimum age to register and play with AmunRA is 18 years old, or 21 in jurisdictions where the local law requires it. This restriction is enforced by our verification processes which check your identity before you can fund your account. No exceptions are made to this rule under any circumstances.

Before you can deposit, we verify your age and identity using documents such as a passport or driving licence. This ensures that the person on the other side of the screen is indeed an adult who is legally allowed to gamble. We do not store this data permanently once verification is complete, but we retain enough information to prove compliance. This process is mandatory and cannot be bypassed.

Parents and guardians should take practical steps to protect their children from accessing gambling content on shared devices. Do not store your login credentials in a browser or on a device that children can easily reach. It is also advisable to use device-level filtering software that blocks gambling sites at the network level. These measures are a necessary layer of defence in a digital household.

Independent Help and Support

If you feel that your gambling is causing problems, there are independent organisations available that can offer support. These services are free at the point of use and are completely separate from the operator. They provide confidential advice, counselling and helplines staffed by people who understand the challenges of problem gambling. We encourage you to contact them as soon as you feel your play is becoming difficult to control.

You can find these services by searching for your national gambling helpline or by visiting a local support centre. Many countries have dedicated charities that offer resources specific to their region and culture. These organisations also provide information on how to join self-exclusion schemes across the industry. Their advice is impartial and focuses on your well-being rather than any commercial interest.

Peer support groups can also be helpful in providing a community of people who understand the issues you face. These meetings are often held online or in person and offer a space to share experiences without judgment. Professional therapy is another option if you feel that your gambling habits are linked to underlying mental health issues. Seeking help early can prevent the situation from worsening over time.

We also maintain a list of recommended resources on our website that you can access from any page. This ensures that help is always just a click away if you need it. Remember that reaching out is a sign of strength and can be the first step towards recovery. Do not hesitate to contact these organisations if you need assistance.

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