Scope of this policy
This Privacy Policy applies to AmunRA and describes how we collect, use and share your personal data. We act as the data controller for the information you provide through our website and mobile applications. This document sets out the legal basis for processing your data and explains the rights you hold under data protection law. It applies to all users who create an account or engage with our services, regardless of the method used to access the platform.
The operator is responsible for ensuring that your personal data is processed in compliance with applicable laws and regulations. This includes maintaining the security of your data and ensuring it is not retained longer than necessary. You should review this policy regularly as we may update it from time to time to reflect changes in the law or our practices. The version in force at the time of your use will govern your relationship with us.
We use this policy to inform you about the types of data we collect and the purposes for which we use it. This includes identity verification, payment processing, and fraud prevention. It also covers how we handle your data when you contact our support team or participate in promotional activities. The policy does not extend to third party websites that may link to our site.
Your use of the service implies your acceptance of these terms. You have the right to ask us to stop processing your data in certain circumstances. If you have questions about how we handle your data you can contact us using the details provided in our contacts section. This ensures you are fully informed about your privacy rights and how we protect your information.
Data we collect
We collect several categories of personal data to provide our services and comply with regulatory requirements. This information helps us verify your identity, process transactions and ensure the security of your account. The data is collected directly from you when you register or through automated means during your use of the service. It is essential for maintaining the integrity of our platform and meeting legal obligations.
Identity and contact details
We collect your full name, date of birth, address and contact details to verify your identity. These details are used for account creation and to comply with Know Your Customer regulations. We also collect your email address and phone number for communication purposes. This ensures we can contact you regarding account updates or important security matters.
| Data | Why it is held | Kept for |
|---|---|---|
| Identity documents | Verification | 7 years |
| Transaction records | Payment processing | 6 years |
| Gameplay records | Fraud prevention | 3 years |
Financial and transaction data
We collect payment information to process deposits and withdrawals securely. This includes card details and e-wallet account information. We do not store full card numbers but use tokenised references where possible. This data is essential for maintaining accurate financial records and preventing money laundering.
Device and connection data
We automatically collect information about your device and internet connection. This includes IP address, browser type and operating system details. Such data helps us detect suspicious activity and protect your account from unauthorised access. It also assists us in optimising the service for different devices and platforms.
Legal basis for processing
We process your personal data based on specific legal grounds defined under data protection law. Each category of data serves a distinct purpose and requires appropriate justification. The basis for processing depends on the nature of the activity and the type of data involved. This ensures we only use your information when we have a valid reason to do so.
Contractual obligations
We rely on performance of contract to process data necessary for providing our services. This includes creating your account, processing payments and delivering winnings. Without this processing we would be unable to fulfil our contractual obligations to you. It forms the foundation of our relationship and service delivery.
| Purpose | Legal basis | Examples |
|---|---|---|
| Account management | Contract performance | Registration and login |
| Anti-money laundering | Legal obligation | Identity verification |
| Marketing | Consent | Email newsletters |
Legal and legitimate interests
We have legitimate interests in preventing fraud and ensuring platform security. Legal obligations require us to retain certain records for regulatory compliance. These interests are balanced against your rights and freedoms in all processing activities. We regularly review our practices to ensure they remain necessary and proportionate.
You may withdraw consent for marketing communications at any time. This does not affect the lawfulness of processing before withdrawal. We will stop sending marketing materials once you withdraw consent. Your decision is respected and processed promptly through our system.
Data retention periods
We retain your personal data for specific periods determined by legal and regulatory requirements. These periods vary depending on the type of data and the purpose for which it was collected. We do not keep data longer than necessary unless required by law. This ensures we comply with all applicable retention obligations while protecting your privacy.
Account data and transaction records are typically kept for seven years after account closure. This period aligns with statutory requirements for financial record keeping and tax purposes. Verification documents are retained for the same duration to support anti-money laundering obligations. We maintain these records securely and limit access to authorised personnel only.
Marketing consent is stored separately and retained only while you maintain active consent. Once you withdraw consent we delete or anonymise your marketing preferences. This ensures we do not contact you for promotional purposes without your permission. Your choice regarding marketing communications is always respected and recorded.
Some data may be retained longer for legal proceedings or regulatory investigations. In such cases we inform you of the extended retention where appropriate. This ensures compliance with ongoing legal obligations while maintaining transparency. We regularly review retention schedules to ensure they remain current and accurate.
Your data protection rights
You have specific rights regarding your personal data under data protection law. These rights allow you to control how your information is used and processed. We provide mechanisms for you to exercise these rights effectively. Understanding these rights helps you manage your privacy preferences.
Access and rectification
You can request access to all personal data we hold about you. This includes information about how we process your data and who receives it. You may also request correction of any inaccurate or incomplete information. We will respond to such requests within the required legal timeframe.
| Right | What it means | How to use it |
|---|---|---|
| Access | Request all your data | Submit written request |
| Erasure | Delete your data | Contact support team |
| Portability | Transfer your data | Request data export |
Restriction and objection
You may request restriction of processing in certain circumstances where data accuracy is disputed. This prevents us from processing your data while we verify its accuracy. You can also object to processing based on legitimate interests. We will stop such processing unless we demonstrate compelling grounds.
Some rights are limited where data must be retained for legal compliance. For example we may not delete financial records required by law. We will inform you of any limitations that apply to your request. This ensures we remain compliant while respecting your privacy preferences.
Security and complaints
AmunRA implements appropriate technical and organisational measures to protect your personal data. These include encryption, access controls and regular security assessments. We maintain these measures to ensure data integrity and confidentiality at all times. Our security practices are reviewed regularly to address emerging threats.
Despite our efforts we cannot guarantee absolute security of all data transmissions. You should also take care to protect your account credentials and device security. We monitor for suspicious activity and may contact you if we detect potential risks. This collaborative approach helps us maintain a secure environment for all users.
If you have concerns about our data processing you should contact us first. We will investigate your complaint and provide a response within a reasonable timeframe. Our contacts section contains details on how to reach our data protection team. This ensures your concerns are addressed promptly and appropriately.
If you remain dissatisfied with our response you may complain to your local supervisory authority. This is your right under data protection law and we fully support this right. We will provide any information necessary to support your complaint to the regulator. Our cooperation with authorities ensures compliance with all legal requirements.

